Warranty

1. Thanks for your belive and purchased our product.

We offer a 6-month warranty for the products purchased in Keepwarming online store.

2. The warranty period is 6 months from the date you sign for it.

3. All our orders can be inquired from the following website to logistics tracking and signing date.
https://www.17track.net/en
https://www.yuntrack.com/Track/
http://track.4px.com/#/

4.This warranty does not cover:

1. Improper use or installation.
2. Cosmetic damage and natural wear and tear, such as zippers, fabrics, etc.
3. Damage due to acts of nature. For example lightning strikes, tornadoes, and similar.
4. Accidents.
5. Misuse.
6. Negligence.
7. Commercial use.
8. Connection to an incorrect voltage supply.
9. Attempt to have repairs/personal customization done by anyone other than the authorized organization.

How to Claim
The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by Keepwarming. For most cases, to proceed with a claim, please contact us directly by e-mail at info@keepwarming.com.
For warranty services provided by Keepwarming.com, please include the following information in your email:
✔The order number of the product.
✔The channel you purchased the product.
✔A picture/video clip of the product, showing the issue.
✔A description of the product issue.