Shipping Policy
1. How long can I receive the goods?
After we receive an order, we usually need 24-48 hours to process the order, because we need to check the quality of the goods and package.
This is not included on weekends and holidays.
| ORDER VALUE (USD) | Country | Standard Shipping Charge (USD) | Delivery Time (Business Days) |
| $0.00-$44.99 | Canada | $14 | 9-14 |
| United States | $5 | 7-10 | |
| European | $5.00 | ||
| Australia | $4.00 | ||
| Japan | $4.50 | 6-9 | |
| The rest of the country | $6.50 | 9-15 |
Order Over $45, Free Shipping To All Of The World ( Standard Shipping )
| Country | Standard Shipping Delivery Time | Express Shipping Charge (USD) | Delivery Time (Business Days) |
| Canada | 9-14 Business Days | $12.00 | 8-13 |
| United States | 7-10 Business Days | $6.00 | 5-9 |
| Europe | $5.00 | ||
| Australia | $4.50 | ||
| Japan | 6-9 Business Days | $4.50 | 4-7 |
| The rest of the country | 9-15 Business Days | $6.50 | 7-11 |
2. How do I track my order?
We will send your order tracking numbers to you by email in 4 days. If you are not received it, may be filtered by your email system, please check your email dustbin or send email to us.
You can track your order via the following link:
3. How can I change my address?
Send us an email (info@keepwarming.com) within 12 hours of placing your order, indicating your order number and we will contact you as soon as possible.
4. The customs informed me that I need to pay taxes. How do I deal with them?
Usually our products are tax-free, but if the customs inform you that you need to pay taxes, this tax should be paid by the buyer. We are not responsible for delays caused by the customs department in your country.
For further details of the taxes charges, please contact your local customs office.
5. Who pay the freight?
If your order over $45, we can free shipping to most of the countries, not include Africa and the Middle East.
And you can pay to choose express shipping service.
5. If you have any questions, please contact us.
